HC Link has been involved with building the capacity of organizations to deliver French Language Services for several years. You might already be familiar with some of the resources and webinars we’ve delivered on this topic. That’s just one of the reasons that I’m excited that Patrick Delorme will be presenting at our upcoming HC Link Conference! Patrick has been working with Health Nexus and Toronto Central LHIN to develop the Active Offer Toolkit: a practical guide to clear and effective French Language Services.
What I like about the Active Offer approach is that it is proactive: rather than waiting for clients to ask for services in French, the organization initiates offering FLS. Clients know that services are available to them in French, and that French services are the same quality as English ones.
The toolkit itself is straight forward and practical. It is based around six steps, each with detailed purpose statements and examples. The 6 steps are built around four key factors for success: commitment, collaboration, communication and competencies. Without the Four Cs, active offer cannot become a reality.
Patrick’s workshop will be on November 12th at 3 pm. Patrick will be presenting in English and there will be simultaneous translation available into French. In the workshop, Patrick will talk about the concept of active offer, the benefits to providing services in French, and provide an overview of the toolkit. Participants will then have the chance to work in small groups to actually apply the ACTIVE steps and think about how their organizations have strengthen their Active Offer practices. Patrick has been working in the field of FLS and active offer for several years and has a great deal of experience and expertise to share.
I’ll be moderating this workshop at the HC Link Conference and I hope to see you there!
Do you have any tips, tricks or challenges relating to French Language Services that you’d like to share? Leave us a comment!