Quotes from staff & clients:

"You make the community a better place - by providing us with the knowledge and tools to increase our skills, knowledge and expertise."

"I feel compelled to express how appreciative I feel for your coordination of the peer sharing webinar. I’m humbled to be engaged with such amazing, like-minded folks in the Province. I’m inspired."

"Please don't go away!! This is such a vital resource to support community, residents, and non-profits. Thank you fo much for supporting us in engaging residents towards building healthy neighbourhoods."

"In my extensive community work, both with OHCC and HC Link, I have seldom been as inspired as I was by the ‘Connecting through stories’ gathering in Thunder Bay in March 2017."

"For me, a ‘shining moment’ in HC Link’s history was the first Linking for Healthy Communities conference at the BMO Learning Institute in 2011."

HC Link is committed to excellence in serving all clients including people with disabilities. This page contains information about our accessibility policy as well as tips on how to increase accessibility using various browsers.


Accessibility Policy

Assistive Devices

We will ensure that our staff are trained and familiar with various assistive devices that may be used by clients with disabilities while accessing our goods and services.


We will communicate with people with disabilities in ways that take into account their disability.

Upon request, at our conferences and events, we will work with our clients on a case by case basis to provide our services in an accessible format.

Service Animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public. At venues where we are hosting events, service animals will be allowed in the venue's designated areas.

Support Persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

Fees for support persons will be dependent on the event or conference that we are hosting. To the best of our ability we will endeavour to allow support persons to attend for free. Nominal fees may be applied for catering. Support persons may not be entitled to receive a participant kit in addition to the one provided for the disabled person registered for the event.

Fees for support persons attending events or conferences will be posted on the registration form.

Notice of Temporary Disruption

In the event of a planned or unexpected disruption to services or facilities for clients with disabilities such as elevators or accessible washrooms being out of service, HC Link will notify customers promptly. This notice will include information about the reason for the disruption, its anticipated length and a description of alternative facilities or services, if available.

We will post the disruption on our website and notify any clients arriving for meetings by telephone. If the disruption occurs at a venue where we are hosting an event, in addition to posting the notice on our website, we will promptly notify the registered participants through email.

Training for Staff

HC Link will provide training to employee, volunteers and others who deal with the public or other third parties on their behalf. This training will be provided to staff within the first 3 months of employment. Staff will also be trained when changes are made to our plan.

Training will include:

An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard

  • HC Link's plan related to customer service standard
  • How to interact and communicate with people with various disabilities
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or support person
  • How to use the assistive devices that may help with providing goods or services to people with disabilities
  • What to do if a person with a disability is having difficulty in accessing HC Link's goods and services

Feedback Process

Clients who wish to provide feedback on the way HC Link provides goods and services to people with disabilities can email, telephone or write to our Accessibility Officer. Clients can expect to receive a response within 3 business days. Complaints will be addressed according to our organization's complaint management procedures.

All feedback will be directed to our Accessibility Officer
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Telephone: 416 408 6917
Address: 180 Dundas St West, Suite 301
Toronto, ON M5G 1Z8

Modifications to This or Other Policies

Any policy of HC Link that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

Web Accessibility Help

Increasing Text Size

To increase the text size on our Web pages, you can change the settings in your Web browser. Just follow the instructions below based on the browser you are using or see your browser's help for details.

Internet Explorer

Select "View" in the menu bar.
Select "Text Size".
Select "Larger" or "Largest".

Mozilla Firefox

Select "View" in the menu bar.
Select "Zoom".
Select "Zoom In".
To increase the text size further, continue selecting "Zoom In".


Select "View" in the menu bar.
Select "Zoom".
From the menu, select the size with which you would like to view the Web site.
To increase the text size further, increase the percentage.


Apple-+ will increase text size.